Refund and Returns Policy

At Gemspire Jewelry Co., Ltd., we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are happy to assist you with a return or exchange according to the following terms.

1. Returns

You may return items within 7 days from the date of purchase. To be eligible for a return, the following conditions must be met:

  • The item must be unused, in the same condition as when you received it, and in its original packaging.
  • You must have proof of purchase (receipt or order confirmation).
  • The item must not be a final sale or custom product (if applicable).

2. Non-returnable Items

Certain items are non-returnable, including but not limited to:

  • Custom or personalized jewelry
  • Gift cards
  • Sale or clearance items

3. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If your return is approved, we will process the refund to your original payment method within 10-20 business days.

Please note that shipping costs are non-refundable. If you received a free shipping promotion, the value of the original shipping cost will be deducted from your refund.

4. Exchanges

If you would like to exchange an item for a different size or color, please contact our customer service team. Exchanges are subject to availability, and any difference in price will be either charged or refunded, as applicable.

5. Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately at [[email protected]] with your order details and photos of the damage. We will arrange for a replacement or a full refund at no additional cost to you.

6. How to Return Your Items

To return your items, please follow these steps:

  1. Contact our customer service team at [[email protected]] to initiate the return process.
  2. Securely package the items you wish to return and send them to the following address:
[Insert Return Address]

7. International Returns

For international returns, the customer is responsible for the shipping costs and any applicable customs fees or duties. We recommend using a trackable shipping service for your return.

8. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

Gemspire Jewelry Co., Ltd.
Email: [email protected]